Privacy Policy

Last Updated: Sep 24, 2026

Hadid Labs ("we", "us", or "our") operates the website at this domain and provides website development, application development, game development, AI solutions, and digital marketing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or otherwise interact with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the website.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Contact details — your name, email address, phone number, and company name when you submit an inquiry through our contact form or contact us by email.
  • Inquiry details — the content of your message, project requirements, and any files or documents you choose to share with us.
  • Newsletter and marketing data — your email address and preferences if you subscribe to our updates or mailing list.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • Log data — your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and other diagnostic data.
  • Device information — device type, screen resolution, language preferences, and similar technical attributes.
  • Usage data — how you interact with our website, including links clicked, time spent on pages, and features used.
  • Cookies and similar technologies — see Section 4 below for details.

1.3 Information from Third Parties

We may receive limited information about you from third-party sources, such as analytics providers, advertising partners, or publicly available databases, to the extent permitted by law.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide the information or services you request.
  • To develop, deliver, and improve our services and website.
  • To communicate with you about projects, updates, and administrative matters.
  • To send marketing communications where we have your consent or a legitimate interest, and to allow you to opt out at any time.
  • To analyze website usage and trends to improve user experience and performance.
  • To detect, prevent, and address technical issues, fraud, or security concerns.
  • To comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

Where applicable data protection laws (such as the POPIA or GDPR) require a legal basis for processing personal information, we rely on one or more of the following:

  • Consent — where you have given us clear permission to process your information for a specific purpose.
  • Contract — where processing is necessary to provide services you have engaged us to perform.
  • Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services and securing our website, provided your rights do not override those interests.
  • Legal obligation — where we must process information to comply with applicable laws.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to remember your preferences, understand how visitors use our website, and improve functionality. Specifically:

  • Essential cookies — required for core site functionality such as security, session management, and the light/dark theme preference you select.
  • Analytics cookies — help us understand how visitors interact with the site so we can improve content and performance.
  • Preference cookies — remember your settings and choices between visits.

You can control or delete cookies through your browser settings at any time. Disabling some cookies may affect how parts of the website function. We do not use cookies to identify you personally unless you have voluntarily provided information to us.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service providers — trusted third parties who assist us in operating our website and delivering services (for example, hosting, email, and analytics providers), under contractual obligations to protect your information.
  • Business transfers — in connection with a merger, acquisition, restructuring, or sale of assets, subject to this Privacy Policy.
  • Legal requirements — where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Hadid Labs, our clients, or others.
  • With your consent — for any other purpose you explicitly authorize.

6. International Data Transfers

Your information may be processed and stored by our service providers in countries other than your own. Where we transfer personal information across borders, we take reasonable steps to ensure it is protected in accordance with this Privacy Policy and applicable law.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining records needed to comply with legal, accounting, or reporting obligations. When information is no longer needed, we delete or anonymize it.

8. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your information, including encryption where appropriate, access controls, and secure hosting infrastructure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access — request a copy of the personal information we hold about you.
  • Correction — request that we correct inaccurate or incomplete information.
  • Deletion — request that we delete your personal information, subject to legal exceptions.
  • Restriction and objecting — ask us to restrict or stop certain processing activities.
  • Data portability — request your information in a structured, machine-readable format.
  • Withdraw consent — withdraw any consent you previously gave for us to process your information.
  • Opt-out of marketing — unsubscribe from marketing communications at any time using the link provided in our emails.

To exercise any of these rights, contact us using the details in Section 12. We will respond within the time frame required by applicable law.

10. Children's Privacy

Our website and services are intended for businesses and adults and are not directed to children under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will take steps to remove it.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Any changes take effect when the revised policy is posted on this page. We encourage you to review this page periodically to stay informed about how we protect your information.